Every message answered in seconds, not hours.
When someone messages your business, they want a reply now. Not tomorrow morning, not after lunch. Susan responds the moment a message arrives, 24 hours a day. The speed of your reply is often the difference between winning that customer and losing them to whoever replies next.
Use case
A hair salon gets a booking enquiry at 9pm on a Thursday. Susan replies instantly, answers the client's questions about availability, and captures their contact details, all before the owner has even seen the notification.
Website chat, Instagram DMs, WhatsApp, and Facebook Messenger, all handled from a single place.
Most small businesses are juggling messages across four or five different apps and missing half of them. Hey Susan connects your website chat, Instagram DMs, WhatsApp, and Facebook Messenger into one inbox. No more tab-switching. Susan handles first contact on every platform.
Use case
A dental clinic was missing Instagram DMs while focused on phone calls and emails. With Hey Susan, all channels feed into one view, Susan handles first contact on every platform, and the team only step in when it matters.
Every enquiry automatically saved, tracked, and ready for follow-up.
Every conversation Susan has is logged automatically: name, contact details, what they asked, full history. No spreadsheets. No chasing where a lead came from. When you follow up, you already know everything.
Use case
An estate agent gets 30+ website enquiries a week. Susan captures every one, tags them by property interest, and logs them to the pipeline, the team arrive Monday morning with a clean, organised list of warm leads ready to call.
Susan gives accurate answers because she knows your services, prices, and FAQs, not generic ones.
You import your website content, FAQs, pricing, and services when you set up. Susan uses that to reply accurately. Your actual information, not generic responses. If a customer asks what you charge, Susan knows. If they ask about availability, Susan knows. She's as informed as your best member of staff.
Use case
A law firm trained Susan on their 12 practice areas and fee structures. Clients asking about services get accurate, helpful answers immediately, instead of a generic "we'll be in touch" message that often led to them contacting a competitor.
Susan is available at 2pm, 10pm, and 3am. Your customers don't keep business hours, and now, neither does your front desk.
Enquiries don't wait for Monday morning. People research businesses in the evenings and on weekends. Whoever replies first usually wins the customer. Susan is live every hour of every day. Your business is always open for first contact, even when you're not.
Use case
A fitness studio found that 40% of their enquiries came in after 7pm. Before Susan, those went unanswered until the next morning. Now Susan handles them all, captures the lead, and the studio team follow up the next day with a warm conversation already started.
One line of code on your website. No developer. No long setup. No faff.
Getting Hey Susan live doesn't require an agency, a developer, or a week of meetings. Create your account, paste in your FAQs, and add one line of code to your site. That's it. Susan starts handling conversations the same day.
Use case
A beauty salon owner set Susan up during her lunch break, imported her treatment menu, set her tone, pasted the script into her Squarespace site footer, and had her first Susan-handled enquiry before the afternoon was out.
“I always assumed I was on top of my messages. When I set up Susan and looked at the first week's data, I realised I'd been missing or delaying replies to about a third of my enquiries. That's bookings I just wasn't getting. It's fixed now.”
Owner, independent beauty salon, Leeds
“We had a contact form, we had Instagram, we had WhatsApp, and honestly I had no idea which ones were getting replied to and which weren't. Susan handles all three now. It's just sorted.”
Practice Manager, private dental clinic, Edinburgh
“Estate agency is an evening business as much as a daytime one. People are searching for properties after work. Having Susan reply to website enquiries at 9pm the same way we would at 9am has made a real difference to how many valuations we're booking.”
Principal, independent estate agency, Norwich
Hey Susan is free to start. No credit card, no developer, no long setup.
Tell her about your business and connect your channels. She starts handling enquiries straight away.
Every lead captured. You follow up the ones that matter.
Free plan available. Pro from £149/month. Cancel any time.